Welcome to Kaelen Treks. These Terms and Conditions (“Terms”) govern your use of our website, services, trekking packages, tours, and related offerings (collectively, the “Services”). By booking with us or using our Services, you agree to these Terms. If you do not agree, please refrain from using our Services.
2. Eligibility
-
By booking, you confirm that you are legally capable of entering into a binding contract.
3. Services Provided
Kaelen Treks provides trekking, adventure travel, and guided tour services. All itineraries, packages, and activities are subject to availability and may change due to weather, safety, or operational reasons.
4. Booking and Payment
-
Bookings must be made in advance through our official channels.
-
Payment terms, including deposits and balances, will be provided at the time of booking.
-
Failure to complete payments within the specified timeframe may result in cancellation of your booking.
5. Cancellation and Refunds
-
Cancellations made by the client may be subject to fees as outlined in our Cancellation & Refund Policy [attach or link if available].
-
Kaelen Treks reserves the right to cancel or reschedule trips in case of unforeseen circumstances such as extreme weather, natural disasters, or safety concerns. In such cases, alternative arrangements or refunds will be offered as applicable.
6. Travel Documents and Responsibilities
-
Customers are responsible for obtaining valid passports, visas, permits, insurance, and any other required documents.
-
Kaelen Treks is not liable for losses due to failure to secure the necessary travel documentation.
7. Risk and Liability
-
Trekking and adventure activities involve inherent risks, including injury, illness, accidents, or unforeseen events.
-
By booking with Kaelen Treks, you acknowledge and accept these risks.
-
Kaelen Treks, its employees, and guides are not liable for personal injury, loss, damage, or delays beyond our reasonable control.
8. Insurance
We strongly recommend that all participants obtain comprehensive travel insurance that covers trekking, medical emergencies, cancellations, and other travel-related risks.
9. Intellectual Property
All materials provided by Kaelen Treks, including logos, itineraries, photos, and promotional content, remain our intellectual property. Unauthorized use is strictly prohibited.
10. Amendments
Kaelen Treks may update or revise these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our Services after such changes constitutes acceptance.
11. Contact Information
For questions or concerns about these Terms, please contact us at:
📧 Email: [email protected]