Kaelen Treks is committed to delivering your outdoor and travel gear swiftly and securely, no matter where you are in the world. We take pride in offering worldwide delivery, ensuring that our products reach adventurers across the globe. Our goal is to make your shopping experience as seamless as possible, allowing you to focus on your next journey.
1. Order Processing
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All orders are processed within 3 business days after confirmation.
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Orders are not processed, shipped, or delivered on weekends or public holidays.
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In case of high demand or unforeseen delays, processing times may be extended. Customers will be informed accordingly.
2. Shipping & Delivery Timeline
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Once processed, orders are typically delivered within 7–10 business days.
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Delivery times may vary depending on the shipping location, courier service, and other external factors beyond our control.
3. Payment Method
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We do not accept electronic or online payment methods.
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Cash on Delivery (COD) is the only available payment method.
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Customers are responsible for ensuring payment is available at the time of delivery.
4. Shipping Rates
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Shipping fees, if applicable, will be communicated at the time of order placement.
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Any promotional offers or free shipping will be applied according to the terms advertised.
5. Order Tracking
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If tracking information is available, details will be shared with customers via the contact details provided during order placement.
6. Delivery Issues
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If you are unavailable at the time of delivery, the courier may attempt redelivery.
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Kaelen Treks is not responsible for delays caused by incorrect addresses, recipient unavailability, or courier-related issues.
7. Contact Us
For any questions related to shipping, please reach out to us at:
📧 Email: [email protected]